Queensland’s new Chief Customer and Digital Officer to lead digital transformation
The Queensland government has announced the creation of a new role to lead digital transformation in the state.
The new role, Chief Customer and Digital Officer, will be charged with "raising the bar on customer service" as the state looks to become a leader in delivering "safe, secure online services that are easily accessible and always available for Queenslanders".
Announcing the new role at the Australian Data and Digital Council meeting on Friday, Queensland Minister for Digital Technology Mick de Brenni said it would help position his state as a front-runner in the provision of customer-focused government services.
"This new role of Chief Customer and Digital Officer will ensure we will provide assurance at every level of the government's digital systems, reduce duplication, and that we invest in digital projects that meet the needs of Queenslanders," he said. "Our customers need to have confidence and trust that we are listening to their needs."
Additionally, the new chief will be responsible for ensuring the government is getting the best possible value from its IT investments.
Also on Friday, the Queensland government announced a trial of digital licences.
Maryborough and Hervey Bay will be the first communities in Queensland to trial the initiative.
Read more: https://www.zdnet.com/article/queenslands-new-chief-customer-and-digital-officer-to-lead-digital-transformation/
The new role, Chief Customer and Digital Officer, will be charged with "raising the bar on customer service" as the state looks to become a leader in delivering "safe, secure online services that are easily accessible and always available for Queenslanders".
Announcing the new role at the Australian Data and Digital Council meeting on Friday, Queensland Minister for Digital Technology Mick de Brenni said it would help position his state as a front-runner in the provision of customer-focused government services.
"This new role of Chief Customer and Digital Officer will ensure we will provide assurance at every level of the government's digital systems, reduce duplication, and that we invest in digital projects that meet the needs of Queenslanders," he said. "Our customers need to have confidence and trust that we are listening to their needs."
Additionally, the new chief will be responsible for ensuring the government is getting the best possible value from its IT investments.
Also on Friday, the Queensland government announced a trial of digital licences.
Maryborough and Hervey Bay will be the first communities in Queensland to trial the initiative.
Read more: https://www.zdnet.com/article/queenslands-new-chief-customer-and-digital-officer-to-lead-digital-transformation/
Comments
Post a Comment